Refund policy
At The Keepsake Avenue, your happiness means the world to us. We carefully check every order before it goes out, but if something isn’t right, we’re here to make it right.
Returns & Refunds
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If your order arrives incorrectly or damaged, please let us know within 7 days of receiving it.
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To help us resolve the issue quickly, please include your order number and a photo of the item when you contact us.
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Once we confirm the issue, we’ll arrange a replacement or a refund to your original payment method.
What’s Not Covered
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We don’t accept returns or refunds for reasons other than incorrect or damaged items.
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Items must be reported within the 7-day window to qualify.
How to Contact Us
If you need to request a refund or replacement, please reach out to us at:
We’ll do our best to respond promptly and take care of you.